| Code | E.2.1.1 |
| Level | 3 |
| Name (en) | Define and improve processes |
| Documentation (en) | The ability to define, continuously improve and manage processes. This includes recording processes, assigning ownership and monitoring the effectiveness of processes. |
| L3 capabilities E | |
| L3 capabilities with objects E | |
| L3 value stream E.C | |
| N3 waardestroom E.C | |
| N3 capabilities met objecten E | |
| N3 waardestroom E.B | |
| N3 capabilities E | |
| L3 value stream E.B | |