| Code | C.1.1.6 |
| Level | 3 |
| Name (en) | Monitor and influence customer experience |
| Documentation (en) | The ability to measure, monitor and influence the customer experience through various (social media) channels. |
| N3 waardestroom C.C | |
| N3 waardestroom C.A | |
| N3 capabilities | |
| N3 waardestroom C.D1 | |
| N3 waardestroom C.F | |
| N3 waardestroom C.B | |
| N3 waardestroom C.D2 | |
| N3 waardestroom C.E | |
| N3 waardestroom C.H | |